Too Many Bags

June 2, 1997 Simon Presley

Customer Relations
H.E.B. Food Stores
P.O.Box 839999
San Antonio, TX 78283-9963

Dear H.E.B.,

There is an issue which has annoyed me for quite some time now and I felt I should write to you. I shop quite frequently at your San Marcos location (across from Blockbuster - my friends call it "the Heeb") and have become more than a little perturbed by the behavior of your bagpersons.
I normally choose to have my groceries placed in your plastic bags. (Although I'm not even sure you have paper anymore - do you? They don't ask anymore. Whatever happened to "Paper or plastic?") Now your plastic bags seem quite sturdy. Sometimes I use them to line my small garbage can in my kitchen. But, your bagpersons have the habit of using too many bags. When I get home from shopping for my groceries for the week, I find only a loaf of bread in a bag all to itself. The same with paper towels! You can't tell me a couple of cans of green beans won't fit in there, too. And why do they bother putting a gallon of milk in a bag by itself? It has it's own handle! It's more awkward to carry it in a bag.
I'm no Mr. Green Environment, but I do try to do my part. When I think of all the people leaving H.E.B. with a lone loaf of bread in a bag, I get a little mad. A lot of people buy bread and that's a lot of bags! I assumed your employees got training for this type of thing, but I guess not.
And while I'm writing, might I suggest changing the color of your bags. Frankly, the light brown is a bit ugly. How about a nice white or maybe yellow. (That would match my kitchen, too.)
I hope to hear that this problem has been addressed quite soon.

Keep the prices low! Simon Presley